Política de privacidad
Privacy Policy
Effective Date: August 19 2023
Welcome to Cocobelly. We understand the importance of protecting your personal information and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when using our online store. By using our website and placing orders, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you visit our website and make a purchase, we may collect and process the following information:
a. Personal Information: This includes your name, email address, billing address, shipping address, and phone number. We collect this information when you create an account, place an order, or contact us through our website.
b. Payment Information: We may securely collect and process your payment details when you make a purchase. However, we do not store or have access to your complete payment information (such as credit card numbers). All payment transactions are processed by our trusted third-party payment processors.
c. Order Information: We collect information related to your orders, including products purchased, order history, and order preferences.
d. Website Usage Information: We may collect data on how you interact with our website, such as the pages visited, the duration of your visit, your IP address, browser type, device information, and clickstream data. This information is collected through the use of cookies and similar tracking technologies. Please refer to section 4 for more information on how we use cookies.
2. HOW WE USE YOUR INFORMATION
We use your personal information primarily to process your orders, improve our products and services, and provide you with a personalized experience. Specifically, we use your information for the following purposes:
a. Order Processing: We use your personal and payment information to process your orders, provide you with order confirmations, and deliver the products you purchased.
b. Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address your concerns.
c. Personalization: We may use your information to personalize your shopping experience, recommend products based on your preferences, and provide you with tailored marketing communications.
d. Communication: We may use your email address to send you important updates, newsletters, promotions, and marketing offers. You can choose to opt-out from receiving these communications at any time.
e. Analytics and Insights: We may analyze the data collected from our website usage information to monitor and improve our website's performance, features, and user experience.
3. SHARING YOUR INFORMATION
We respect your privacy and do not sell, rent, or disclose your personal information to third parties, except in the following instances:
a. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online store, processing payments, delivering orders, and providing other related services. These service providers are contractually obligated to only use your information to perform the specific services we have requested.
b. Legal Compliance: We may disclose your personal information if required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or the rights of others, or investigate fraud or security issues.
4. USE OF COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to improve your experience on our website, provide you with customized content, and collect data on your website usage. By using our website, you consent to the use of cookies and tracking technologies as outlined in this Privacy Policy.
a. Cookies: Cookies are small data files stored on your device when you visit our website. They enable us to recognize your browser and remember certain information such as your preferences and shopping cart items. You can choose to disable cookies in your browser settings, but this may impact your ability to fully experience our website.
b. Analytics: We may use third-party analytics tools, such as Google Analytics, to gather information on how users interact with our website. These tools use cookies and similar technologies to collect data such as your IP address, browser type, the pages you visit, and the duration of your visit. This information helps us analyze and improve our website's performance and user experience.
c. Advertising: We may partner with advertising networks and social media platforms to display targeted ads based on your browsing behavior on our website. These partners may also use cookies and similar technologies to track your activity across different websites to provide you with personalized advertisements.
5. DATA RETENTION
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. YOUR RIGHTS
You have certain rights regarding your personal information, which include:
a. Access and Correction: You can access, update, or correct your personal information by logging into your account or contacting us directly.
b. Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in the email or contacting us directly. However, please note that opting out will not affect transactional emails related to your orders.
c. Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
d. Erasure: You can request the erasure of your personal information, subject to any legal obligations we may have to retain certain data.
e. Complaints: If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the appropriate supervisory authority.
7. SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.
8. CHILDREN'S PRIVACY
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please notify us immediately, and we will delete such information.
9. CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. Any changes to this policy will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
10. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@cocobellystore.com. We will aim to respond to your inquiry as promptly as possible.
Thank you for reading our Privacy Policy.
Effective Date: August 19 2023
Welcome to Cocobelly. We understand the importance of protecting your personal information and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when using our online store. By using our website and placing orders, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you visit our website and make a purchase, we may collect and process the following information:
a. Personal Information: This includes your name, email address, billing address, shipping address, and phone number. We collect this information when you create an account, place an order, or contact us through our website.
b. Payment Information: We may securely collect and process your payment details when you make a purchase. However, we do not store or have access to your complete payment information (such as credit card numbers). All payment transactions are processed by our trusted third-party payment processors.
c. Order Information: We collect information related to your orders, including products purchased, order history, and order preferences.
d. Website Usage Information: We may collect data on how you interact with our website, such as the pages visited, the duration of your visit, your IP address, browser type, device information, and clickstream data. This information is collected through the use of cookies and similar tracking technologies. Please refer to section 4 for more information on how we use cookies.
2. HOW WE USE YOUR INFORMATION
We use your personal information primarily to process your orders, improve our products and services, and provide you with a personalized experience. Specifically, we use your information for the following purposes:
a. Order Processing: We use your personal and payment information to process your orders, provide you with order confirmations, and deliver the products you purchased.
b. Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address your concerns.
c. Personalization: We may use your information to personalize your shopping experience, recommend products based on your preferences, and provide you with tailored marketing communications.
d. Communication: We may use your email address to send you important updates, newsletters, promotions, and marketing offers. You can choose to opt-out from receiving these communications at any time.
e. Analytics and Insights: We may analyze the data collected from our website usage information to monitor and improve our website's performance, features, and user experience.
3. SHARING YOUR INFORMATION
We respect your privacy and do not sell, rent, or disclose your personal information to third parties, except in the following instances:
a. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online store, processing payments, delivering orders, and providing other related services. These service providers are contractually obligated to only use your information to perform the specific services we have requested.
b. Legal Compliance: We may disclose your personal information if required by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or the rights of others, or investigate fraud or security issues.
4. USE OF COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to improve your experience on our website, provide you with customized content, and collect data on your website usage. By using our website, you consent to the use of cookies and tracking technologies as outlined in this Privacy Policy.
a. Cookies: Cookies are small data files stored on your device when you visit our website. They enable us to recognize your browser and remember certain information such as your preferences and shopping cart items. You can choose to disable cookies in your browser settings, but this may impact your ability to fully experience our website.
b. Analytics: We may use third-party analytics tools, such as Google Analytics, to gather information on how users interact with our website. These tools use cookies and similar technologies to collect data such as your IP address, browser type, the pages you visit, and the duration of your visit. This information helps us analyze and improve our website's performance and user experience.
c. Advertising: We may partner with advertising networks and social media platforms to display targeted ads based on your browsing behavior on our website. These partners may also use cookies and similar technologies to track your activity across different websites to provide you with personalized advertisements.
5. DATA RETENTION
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. YOUR RIGHTS
You have certain rights regarding your personal information, which include:
a. Access and Correction: You can access, update, or correct your personal information by logging into your account or contacting us directly.
b. Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in the email or contacting us directly. However, please note that opting out will not affect transactional emails related to your orders.
c. Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
d. Erasure: You can request the erasure of your personal information, subject to any legal obligations we may have to retain certain data.
e. Complaints: If you believe that we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the appropriate supervisory authority.
7. SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute data security.
8. CHILDREN'S PRIVACY
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please notify us immediately, and we will delete such information.
9. CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. Any changes to this policy will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
10. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@cocobellystore.com. We will aim to respond to your inquiry as promptly as possible.
Thank you for reading our Privacy Policy.